FAQs

Ticket Information

How do I buy tickets?
Tickets for Baby to Toddler can be purchased online here or over the telephone by calling 0844 995 9674  (Calls cost 7p per minute plus network extras).

When do advance tickets go off sale?
Advance tickets go off sale midnight Friday 22 November.

Can I buy tickets at Baby to Toddler on the door?
Yes, tickets are available on-the-door for £20. Children 14 years and under can enter for free. 

I ordered postal tickets, when will they arrive?
Tickets should be with you two weeks before Baby to Toddler opens. If you have not received them by then, please contact See Tickets on 0844 995 9674. (Calls cost 7p per minute plus network extras).

Do I need to print my e-tickets?
Yes, all tickets must be printed. Electronic tickets, on mobiles or 
other devices, will not be accepted. If you do not have access to a printer, you can print your ticket at the Box Office upon arrival, though please be aware there may be queues. 

I’ve already bought a ticket, but need to change the day – is that possible?
Yes, you will still be able to attend the show with your purchased ticket. 

I have lost my tickets/email confirmation, what shall I do?
In the first instance please check your junk/spam inbox. If they are not there, please call SEE Tickets on 0844 995 9674  who will be able to re-send your tickets to you
. (Calls cost 7p per minute plus network extras).

Do children require a ticket?
Babies and children under 14 can attend for free but still need to have a ticket. Please register them while purchasing your online tickets. Alternatively, you can pick up a Kids Go Free ticket upon arrival.  

Do carers need to purchase tickets?
Carers can attend free of charge when accompanying another paying adult. Please contact SEE Tickets on 0844 995 9674 to book. (Calls cost 7p per minute plus network extras). Carer passes can be obtained from the Box Office on the day.

Show Information

Where can I find a list of exhibitors?
The exhibitor list can be found here and is updated regularly in the run-up to the show.

Do exhibitors accept card payments?
Yes, the majority of exhibitors will accept card payments but some of the smaller ones will only accept cash.

How do I find the most up to date information on Baby To Toddler?
Sign up to the Baby to Toddler Newsletter and follow us on FacebookTwitter and Instagram.

Visiting Information

When does Baby to Toddler take place?
The Baby to Toddler Show takes place on Saturday 23 - Sunday 24 November 2019.

Where does Baby to Toddler take place?
ExCeL London, One Western Gateway, Royal Victoria Dock, London E16 1XL

What are the opening and closing times for Baby to Toddler?
Baby to Toddler is open 10.00 – 17
:00 both Saturday 23 - Sunday 24 November 2019.

How do I get to Baby to Toddler?
Please click here for full information on how to get to the venue.

Accessibility
Accessibility is important to The Baby Show and ExCeL London - helping create an enjoyable event for everyone. ExCeL is a large venue and the central boulevard is 600m long. Please visit the ExCeL What’s on page,  or call the information line on +44 (0)20 7069 5000 for advice on the closest recommended entrance and DLR station for The Baby Show.
Wheelchair hire at ExCeL London
ExCeL London is able to provide wheelchairs to those in need, free of charge. Wheelchairs can be hired from both ends of the venue, if you need assistance you can speak to one of the security or concierge staff.  Wheelchairs can be booked once you've arrived at ExCel, a form of ID (such as a driving licence, a passport, etc.) is required upon hire as a security measure.
Mobility scooter hire at ExCeL London
Mobility scooters are free of charge to hire at ExCeL. They are subject to availability so please email  info@excel.london and they can confirm if there is one available for you. All you need is a form of ID which will be held as surety for the daily period of the loan.